Tag Archives: Patient

How an omni-channel approach can aid patient experience

Patient dissatisfaction often comes from wait times rather than from actual clinical care. In healthcare, the complete consumer experience is repeatedly overlooked as a critical component to building loyal, repeat visitors. With smartphones in hand, we’ve gotten used to receiving instant information and a seamless customer experience. Text messages and alerts telling us that a… Read More »

Valley Health System seeks better patient, record matching

With population health management supported with analytics becoming a top priority for many healthcare organizations, so is the need to collect data and clean it of duplicate information to better identify and manage patients across all settings of care. That is the impetus for Valley Health System in Ridgewood, N.J., which has selected enterprise identification… Read More »

A patient sues when a DNR is ignored

A New Mexico woman, suffering from Dercum’s disease (adiposis dolorosa) which causes painful fatty tumors, is suing a Santa Fe hospital and an emergency physician claiming she was the victim of two negligent acts in 2016. One, according to the Albuquerque Journal, she told hospital personnel she was allergic to Dilaudid but went into cardiac arrest… Read More »